We are very happy to accept returns, just as long as they reach us within 30 days of the original delivery date. Unfortunately, we’re not able to make exceptions to this.
If you need to return an item, please do get in touch via email at firstname.lastname@example.org stating your order number and reason for the return. Our committed customer service team will be happy to help with your request.
We are pleased to offer free returns for all full price items purchased within the UK.
At the moment, we do not offer free returns for orders outside the UK. Please note that it is the responsibility of the purchaser to cover the cost of the return shipment to the UK.
Strathberry cannot be held responsible or liable if returned products are lost or misdirected in transit. In order to make sure your return reaches us safely, we strongly advise you use an insured and tracked service.
We are unable to accept returned products if they reach us more than 30 days after the original delivery date. Please do make sure that we can process your return quickly and easily by ensuring that all products are returned in their original condition and packaging.
Care & Packaging for Returns
We take great pride in providing luxury products of the highest quality, and work hard to make sure that these are beautifully wrapped and carefully packaged when they reach you.
Please pay special attention to the packing of any bags with a chain strap. When despatched, we rigorously pack the chain in such a way that it does not mark the leather – we kindly ask that you do the same when returning the item to us, as we will not be able to issue a refund on damaged items.
Our friendly customer service team will always do their best to process all refunds swiftly. We will issue a refund for the full amount paid for the products (excluding shipping charges) within 7 days of Strathberry receiving, inspecting and approving the returned products.
Please note that refunds can only be processed to the original payment method. Strathberry cannot guarantee how long it will take for a refund to show on your account, as this is controlled by the card issuer.
Unfortunately, we are unable to offer exchanges at this time. If you change your mind and wish to exchange a product, please return the product and place a new order.
Our products are all skilfully handcrafted to the highest standards, but as with anything made by hand from natural products like leather, we know that on the rarest of occasions, faulty items can occur. We always want to be there to assist you. In the unlikely event a product purchased from strathberry.com is deemed faulty within a period of 6 months after the date of purchase, we are happy to either repair, replace or refund an item at no additional cost to the purchaser.
This does not affect your statutory rights.